Terms of Service

 

Effective Date: June 26th, 2024

Welcome to HerbSoul ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at www.herbsoul.co.uk (the "Site") and the purchase of products from our Site. By accessing or using our Site, you agree to these Terms. If you do not agree with these Terms, please do not use our Site.

1. Use of the Site

Eligibility By using our Site, you represent and warrant that you are at least 18 years of age or using the Site under the supervision of a parent or guardian.

Account To access certain features of our Site, you may be required to register for an account. You agree to provide accurate, current, and complete information and to maintain and update your information to keep it accurate, current, and complete. You are responsible for safeguarding your account information and for any activity on your account.

2. Purchases

Orders By placing an order on our Site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Payment All payments are processed through secure payment gateways. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

Shipping We will arrange for the shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

3. Returns and Refunds

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on any items once they have been shipped. This policy is in place to ensure the safety and integrity of our herbal products.

Exceptions In the rare case that you receive a damaged or defective item, please contact us within 7 days of receipt. We will require a photo of the damaged or defective product and your order number.

Refunds for Damaged or Defective Items If you receive a damaged or defective item, we will process a refund or send a replacement at no additional cost to you. Once your claim is reviewed and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

4. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of HerbSoul or its content suppliers and is protected by UK and international copyright laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission by us.

5. Prohibited Uses

You may not use the Site for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You also agree not to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

6. Limitation of Liability

In no case shall HerbSoul, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

7. Indemnification

You agree to indemnify, defend, and hold harmless HerbSoul and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

8. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.