Shipping policy

 

Shipping Policy

Effective Date: June 26, 2024

At HerbSoul, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand how we handle shipping and delivery of our products.

1. Processing Time

  • Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on orders over £50 within the UK.
  • Delivery Estimates:
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-2 business days

3. Shipping Methods

  • We use reliable carriers to ensure your products arrive safely and on time. The carrier and shipping method will be determined based on the destination and shipping option you choose at checkout.

4. International Shipping

  • Availability: We currently ship within the UK only. International shipping options will be available soon. Please check back for updates.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with a tracking number. You can track your order on the carrier's website using the provided tracking number.

6. Shipping Address

  • Accuracy: Please ensure that all shipping information is correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately at support@herbsoul.co.uk.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at support@herbsoul.co.uk. We will work with the carrier to locate your package or send a replacement if necessary.
  • Damaged Packages: If your order arrives damaged, please email us within 7 days of receipt with photos of the damaged product and your order number. We will process a replacement or refund based on the situation.

8. Returns and Exchanges